Refund policy
Return and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
You can request a return or cancellation through your customer account here:
You can also contact us at contact@one-way-out.eu for any return or refund questions.
Return eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For hygiene reasons, socks are considered hygiene-sensitive items. Before approving a return, we may ask you to provide clear photos of the product, packaging, tags, and hygiene seal where applicable, so we can verify that the item is unused, unworn, and suitable for return.
We reserve the right to refuse returns that show signs of wear, use, washing, damage, stains, odors, removed tags, missing original packaging, or a broken/removed hygiene seal where applicable.
How to start a return
To start a return, please submit a request through your customer account:
Alternatively, you can contact us at contact@one-way-out.eu with your order number and the reason for your return request.
If your return is accepted, we will provide you with return instructions and the address where your item should be sent.
Please note that return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost in transit.
Items sent back to us without first requesting a return will not be accepted.
Order cancellations
You may request an order cancellation through your customer account before your order has been processed or shipped.
We will do our best to cancel your order if possible. However, once an order has been processed, packed, or shipped, we may no longer be able to cancel it. In that case, you may request a return after receiving the item, according to this return policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
You can contact us at contact@one-way-out.eu with your order number and clear photos of the issue, so we can evaluate the situation and make it right.
If the item is defective, damaged, or incorrect, we will cover the necessary return or replacement process in accordance with applicable consumer law.
Exceptions / non-returnable items
For hygiene reasons, socks that have been opened, worn, washed, used, or removed from sealed hygiene packaging cannot be returned, unless the item is defective, damaged, or incorrect.
Gift cards, where offered, cannot be returned or refunded, except where required by law.
Promotional or discounted items remain subject to this return policy and applicable consumer rights.
Exchanges
The fastest way to ensure you get the item you want is to request a return for the item you have. Once the return is accepted, you can make a separate purchase for the new item.
For size issues or product concerns, you can contact us at contact@one-way-out.eu and we will help you find the best solution.
European Union 14-day cooling-off period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days after receiving it, for any reason and without giving a justification.
To exercise this right, you must request the return within 14 days of receiving your item through your customer account or by contacting us at contact@one-way-out.eu.
As above, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags, and in its original packaging. For hygiene-sensitive products such as socks, returns may be refused if the item has been opened, worn, washed, used, or removed from sealed hygiene packaging, unless the item is defective, damaged, or incorrect.
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, incorrect, or unless otherwise required by applicable law.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@one-way-out.eu.