Frequently asked questions

You can currently order for delivery to Austria, Belgium, France, Germany, Italy, the Netherlands and Spain.

Elsewhere in the EU? Send us a message so we can help before you place your order.

Orders are usually processed within 1–2 business days after payment confirmation and shipped from our warehouse in Germany.

Orders are not processed or shipped on weekends or public holidays. Processing may take a little longer during busy periods, product launches or holidays. If there is a significant delay, we’ll contact you by email.

For most EU destinations, delivery usually takes around 2–7 business days after dispatch, depending on your location and the shipping method selected at checkout.

This is an estimate; carrier delays, public holidays and busy periods can affect delivery times.

Your shipping cost and any available free shipping offer are shown at checkout before you pay. See our shipping policy for more details.

Sign up to our newsletter to receive a free delivery code, then enter it at checkout. The code is valid on your first order only.

Open your orders, select your order and click the tracking link at the top. Your order ID will be filled in automatically.

You can also visit our order tracking page. Tracking information may take up to 48 hours to update after dispatch. If you need help following your parcel, contact us with your order number.

Check your tracking information for the latest delivery update. Delays can happen during busy seasons and public holidays.

If your parcel is taking longer than expected or the tracking is unclear, send us your order number and we’ll help look into it.

Add two Ône Way Out boxes to your cart, then click Choose gift at the top of the cart to select your free box.

We accept card payments, Google Pay, Klarna and PayPal through our secure Shopify checkout. The payment options available for your order are shown at checkout.

Contact us as soon as possible with your order number and the change you’d like to make. We’ll do our best to help before your order is processed or shipped, but changes and cancellations cannot be guaranteed.

If your order has already shipped, you can request a return after it arrives, subject to our return policy.

Check your spam or junk folder and make sure the email address used at checkout is correct. If you have an account, check whether the order appears in your order history.

If your payment went through but you still can’t find the confirmation, get in touch and we’ll check on our side.

Absolutely. A thoughtfully packed box of socks makes a practical gift for everyday comfort and movement. Find out more on our gifting page.

Check the size guide on the product page before ordering. You’ll find the sizing information for that particular product there.

Still unsure? Ask us before you order and tell us which socks you’re considering and your usual shoe size.

Send us a message with your order number and let us know how they fit. We’ll help you find a solution.

Worn or washed socks are not eligible for a standard return. If yours are still unused, please check the return information below.

Wash cold or at 30°C with similar colours and a mild detergent. Turn your socks inside out and avoid bleach, fabric softener and high heat.

Air dry to help preserve their shape and elasticity. For grip socks, let the sole dry completely before wearing them again. Find more tips in our care guide.

Our socks are made in China, with trusted production partners who work with us to develop the products to our specifications. Orders are shipped from our warehouse in Germany.

You can request a return within 14 days of receiving your order. For a standard return, items must be unworn, unused and unwashed, with tags and in their original packaging. Keep your receipt or proof of purchase.

See our return and refund policy for the full conditions, including the right of withdrawal and hygiene packaging requirements. If something arrived faulty, damaged or incorrect, please contact us so we can help.

Request a return through your customer account, or email contact@one-way-out.eu with your order number.

If your return is accepted, we’ll send you the instructions and return address. Please contact us before sending anything back.

You cover return shipping for a standard return. If your item is defective, damaged or incorrect, we’ll cover the necessary return or replacement process. See our return policy for the full details.

Please contact us as soon as possible with your order number and clear photos of the item and the issue. We’ll review it and help put things right.

Once we’ve received and inspected your return, we’ll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the payment.

If more than 15 business days have passed since approval, contact us.